This policy explains how we collect, use, and protect information when you use our systems and services.
Information we collect
- Mobile phone number (when users provide it to receive alerts).
- Minimal operational data (e.g., access events, confirmations, verification codes).
- Basic technical data for security and operations (e.g., audit logs).
How we use information
- Send transactional and security messages (e.g., access notifications, visit confirmations, OTP codes).
- Improve reliability, security, and system operations.
- Support user requests (e.g., when users reply HELP).
SMS Messaging (A2P / Notifications)
SMS is used strictly for transactional and security purposes. We do not send marketing or promotional messages.
No selling or sharing for marketing
We do not sell, rent, or share phone numbers or personal information with third parties for marketing purposes.
Data retention
We keep information only as long as necessary to operate the service, meet legal requirements, and maintain security/auditability.
Security
We apply access controls, security best practices, and encryption in transit (HTTPS) to reduce risk.
User choices (STOP / HELP)
- To stop receiving messages: reply **STOP**.
- For help: reply **HELP**.
- You may also request number updates/removal by contacting the system administrator.
Contact
If you have questions about this policy, contact us at:
- sales@xnovasolutions.com
- +1 (787) 505-7222